Last Updated: 10 June 2026
This policy is effective as of the date above and applies to all users of our platform.
Welcome to ServiceIt Home Services. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our mobile application, website, or any of our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our platform.
1. Information We Collect
We collect information that you provide directly, automatically, and from third parties:
- Personal Identification: Name, email address, phone number, and profile photo when you register.
- Location Data: Precise GPS location (with your consent) to match you with nearby professionals and enable service delivery.
- Service & Booking Information: Details of services booked, addresses, scheduling preferences, and service history.
- Payment Information: We collect payment method details; however, full card numbers are processed by our PCI-compliant payment partners and are never stored on our servers.
- Device & Usage Data: IP address, device type, OS version, app version, pages visited, and crash reports to improve app performance.
- Communications: Messages exchanged with our support team or service professionals on our platform.
2. How We Use Your Information
We use the information we collect to:
- Process bookings, dispatch professionals, and fulfill services.
- Send booking confirmations, reminders, and status updates via SMS, email, or push notifications.
- Process payments and issue refunds or receipts, including GST invoices (18% applicable).
- Improve, personalize, and expand our platform features based on how you interact with us.
- Detect fraud, prevent abuse, and maintain the security of our platform.
- Comply with applicable legal obligations and regulatory requirements.
- Send promotional communications (you can opt out at any time).
3. Information Sharing & Disclosure
We do not sell your personal data. We share information only as follows:
- Service Professionals: Your name, contact number, and address are shared with the assigned professional to fulfill your booking.
- Payment Processors: Financial data is shared with our payment gateway partners solely for transaction processing.
- Service Providers: We may engage third-party vendors (analytics, cloud hosting, SMS delivery) under strict confidentiality agreements.
- Legal Compliance: When required by law, court order, or to protect the rights and safety of our users and the public.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred with advance notice to you.
4. Data Security
We implement industry-standard security measures including encrypted data transmission (TLS/SSL), encrypted storage, access controls, and regular security audits. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong, unique passwords and to notify us immediately if you suspect unauthorized access to your account.
5. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. We use:
- Essential Cookies: Required for the website to function and cannot be disabled.
- Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
- Preference Cookies: Remember your settings such as language and login status.
You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
6. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data (subject to legal obligations).
- Withdraw consent for data processing where consent is the legal basis.
- Object to or restrict certain types of data processing.
- Request a portable copy of your data in a machine-readable format.
To exercise any of these rights, please contact us at support@serviceit.in. We will respond within 30 days.
7. Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies before providing any personal information.
8. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date, and where required, by sending a notification to your registered contact. Your continued use of our services after changes become effective constitutes your acceptance of the revised policy.